1. Information We Collect
We collect several types of information to provide and improve our Services, including:
- Personal Information: This may include your name, email address, phone number, passport information, dietary restrictions, emergency contact details, and any other information you provide when making a booking or contacting us.
- Usage Data: We automatically collect information about your use of the Website, such as your browsing history, IP address, device type, and operating system.
- Booking Information: This includes details about your travel plans, such as destinations, dates, accommodation choices, activities, and any special requests.
- Communication Data: We may collect information related to your communication with us, such as emails, inquiries, and feedback.
We use your information for various purposes, including:
- To process your travel bookings and reservations.
- To provide customer support and respond to your inquiries.
- To personalize your experience on the Website and recommend relevant travel options.
- To send you important booking confirmations, updates, and travel information.
- To improve the functionality and security of the Website and Services.
- To send marketing communications with your consent (you can opt-out at any time).
- To comply with legal and regulatory requirements.
We may share your information with trusted third-party service providers who assist us in delivering our Services, such as:
- Travel booking platforms and suppliers to facilitate your bookings (accommodation, tours, activities).
- Payment processors to securely handle your transactions.
- Marketing and analytics providers to improve our offerings and communication.
4. Data Retention
We retain your information as long as necessary to fulfill the purposes described above, including legal and regulatory requirements. We may also anonymize your data for statistical analysis.
5. Your Rights
You have certain rights regarding your personal information, including:
- Right to Access: You have the right to request a copy of the information we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
- Right to Erasure: You have the right to request deletion of your information under certain circumstances.
- Right to Restriction of Processing: You have the right to restrict processing of your information in certain situations.
- Right to Object: You have the right to object to the processing of your information for marketing purposes.
- Right to Data Portability: You have the right to request a transfer of your information to another service provider.
6. Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.
7. Children's Privacy
Our Website and Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Transfers
Your information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than your own. By using our Website and Services, you consent to this transfer.
9. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@ekvoyages.com.